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Service terms

Terms of Service

Last updated September 14, 2026

These service terms describe the rules for using On The Way Laundry pickup, laundry care and delivery. By scheduling a pickup or creating an account, you agree to them.

Service

On The Way Laundry provides scheduled pickup, laundry processing, optional pressing and return delivery in eligible service areas. Availability, pickup windows and turnaround depend on route and processing capacity.

Pricing and verified weight

Wash and fold pricing is based on verified facility weight and a minimum order amount. Item-based services such as pressing or bulky items are charged separately. Applicable pricing is shown at checkout before any charge.

Payment authorization

When you confirm a pickup, you authorize On The Way Laundry to place a temporary card authorization to reserve the order. If you enable the optional pickup buffer, that authorization may be up to a disclosed amount above your estimate so a small overage does not delay pickup. The exact authorization ceiling is shown before you confirm. Only the verified final total is captured; any unused authorization is released by your card issuer, typically within a few business days.

Text messaging

Text messaging is optional and consent based. By verifying a mobile number and opting in, you agree to receive transactional texts (verification codes, order updates, pickup reminders). Message frequency varies; message and data rates may apply. Reply STOP to opt out or HELP for help. Consent to texts is not required to use the service.

Care preferences

You are responsible for providing accurate care instructions and identifying items that require special handling. We may decline items that are unsafe, contaminated, prohibited or outside our service capability.

Pickup and delivery

Please provide safe access and accurate delivery instructions. Delivery proof can include a timestamp, location record, photo or signature where appropriate.

Claims and rewash

We provide a clear claim window, evidence process, rewash policy and maximum liability terms for customer property.

Memberships

Memberships disclose included weight, pressing credits, billing frequency, overage pricing, rollover rules, pause rules and cancellation terms before purchase.

Commercial accounts

Commercial customers can have separate pricing, service levels, invoicing and written account terms.

Changes

If we make material changes to these terms, we will let you know in a way appropriate to your account and applicable law.

Contact

Questions can be sent to hello@onthewaylaundry.com.

These terms are completing final legal review ahead of paid service.